If you have a question thats not listed here please email us and we will get back to you promptly!
How long will my items take to ship?
We do our absolute best to get your items shipped within 3 days though this can sometimes take up to 5 days as we take the utmost care to make sure your items are well packaged and sent with care. Shipping prices are for standard Australian shipping - if you would like a rush on an item email us and we will let you know what other options are available for you.
Do you buy your products from overseas?
No! We make everything we sell on this site ourselves right here in Australia. We do purchase some components such as our clock movements from a local supplier who may source small components from overseas but all of our completed products are designed and made by us right here in Western Australia in our workshop!
Do you do custom designs?
We can customise elements of the items provided such as colour and materials. However because we take our design process very seriously, it can take several weeks to design a clock for example. It is for this reason that we can not custom design small run products (one to a few of an item) as we would have to pass the design costs on to you. This makes many of these items out of financial reach. We can however design products for NFP businesses, commercial businesses and events as the run amounts required are much larger and can be spread out over the quantity of items sold. Contact us to see if your idea qualifies.
Do you ship overseas?
Yes we do! Our shipping rate is $15 for overseas items - we do ask if you are ordering a large amount of items that you contact us prior to placing an order as shipping may vary from what our cart automatically charges. Shipping overseas may take up to 3 weeks to arrive.
I changed my mind!
That's fine we do offer refunds for items that are in their original packaging, unused or undamaged and returned to us within 30 days. For defective items or items that differ from what has been promised, we offer refunds as well. Contact us for information on how to go about getting a refund.